What if I’m not happy about something?

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We pride ourselves on having very happy patients, with many coming to us for years and even across multiple generations. If you ever feel less than delighted with your consultation or treatment, please chat with us first. We're always here to listen and do our best for our patients – because your satisfaction means the world to us.​

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What does making a complaint involve?

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Most issues are quickly and easily resolved by talking to us directly – we’re here to listen and help. If you feel our response doesn’t meet your expectations, you can make a formal complaint. Here’s how: Complaints Policy and Procedures​

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We truly care about what our patients think of us, so don’t hesitate to reach out if you have any concerns.